General complaint Process
IDT places great importance on the safety of project participants, community, and staff and ensures accountability at all levels. As part of the complaint-handling process, the IDT provides the opportunity to ensure that issues are resolved fairly and equitably.
Complaint about safety issues among children and women.
Who should report? : All IDT employees, project participants and partners must report violations of sexual harassment, abuse and any suspected or alleged incidents of observed sexual harassment. Incidents involving anyone under the age of 18 must be reported through the child protection process.
What needs to be reported?: Any disclosure, concern or allegation relating to the safety, abuse, exploitation or harassment of any person (including any actual or perceived risk of abuse or harm to any person).
May refer to staff or employees dedicated to IDT work. This also includes concerns about people who do not participate in the organization's programs, such as community members and supporters.
When in doubt, employees or partner employees must report an incident using the zero-tolerance approach.
When to report?: Concerns should be raised immediately; otherwise it is safe to do so.
Process to make a complaint
1.Anyone can submit their complaint in writing or orally. Complaints can also be made by telephone, email or letter to the authorities listed below.
2.If someone would like to discuss the problem with someone they trust, they can submit a complaint on their behalf.
3.If the victim needs counselling and wishes to remain anonymous, the IDT can help them resolve the issues by granting access to third parties or personnel unrelated to the issues/complaint.
4.When making a complaint, please provide as much detail as possible about the problem. Additionally, the person can explain what they want to do to solve the problem.
5.The IDT will acknowledge receipt of your complaint in writing within three working days and ensure that it is investigated. The decision will be communicated to the concerned party immediately by telephone and/or in writing or by email.
Complaint Management Authorities
The Managing Trustee-IDT is the final authority to make final decisions regarding the handling of complaints. He/she will get status from point persons. If an individual wishes to lodge a complaint directly with the Managing Trustee, they may do so.
Direct contact point for general complaints:
Regional Program Manager – IDT.
Email: idtvadanallur@gmail.com or sat.idf@gmail.com
Mobile: +91-9445963067.
For complaints/issues related to children in target areas.
The Child Protection Officer – IDT.
Email: idtvadanallur@gmail.com.
Mobile: +91-7418266874.
For Complaints related to harassment of women/children at work.
Contact person of the Women's Safety Committee
Email: idtvadanallur@gmail.com.
Mobile: +91-7418266874
Contact persons for complaints related to the work of staff:
Regional Program Manager – IDT.
Email: idtvadanallur@gmail.com or sat.idf@gmail.com
Mobile: +91-9445963067.
